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Searching Registration function

Posted: September 7, 2023 at 10:20 am


vetpenny

September 7, 2023 at 10:20 am

When I select one event’s registration details. one of the of registration form created by ourselves are not listed on the page, if I need to see it , is there any way to see it? or filter it?
now what could I do is only export to csv file and open the file to look at them. but most of the time it is so time-wasting, and most of the time the exposing was fail


Tony

  • Support Staff

September 7, 2023 at 4:37 pm

Hi there,

When I select one event’s registration details. one of the of registration form created by ourselves are not listed on the page, if I need to see it , is there any way to see it? or filter it?

It’s not listed at all? How are you loading the registration list?

now what could I do is only export to csv file and open the file to look at them. but most of the time it is so time-wasting, and most of the time the exposing was fail

So it shows on the CSV report but not on the registration list table?

When you say the exporting fails, what is happening?


vetpenny

September 7, 2023 at 6:07 pm

the list on the website is not including the form I created.
when export CSV report, it failed and showed as:

An error occurred and the job has been stopped. Please refresh the page to try again.

no matter how many times I tried, it always failed.


Rio

  • Support Staff

September 7, 2023 at 11:27 pm

Is the CSV you’re trying to download is using any custom code? Can you also try downloading it different browser? We just want to make sure if it could be related to some extensions you have in your browser or a cache issue.

if it didn’t work in other browser, can we do this.

You can use https://wordpress.org/plugins/health-check/ or any similar plugin.

Then go to Tools -> Site Health -> Troubleshooting -> Enabled Troubleshooting mode.

That will disable all plugins and switch to a default theme and then allow you to enable specific plugins whilst in troubleshooting mode. Once disabled you will revert back to the current state.

thanks


vetpenny

September 8, 2023 at 5:33 am

No I just use your export to CSV function, and I did only use Safari, not others, I will try and then inform you!


vetpenny

September 8, 2023 at 11:34 pm

I tried other browser, still the same!


vetpenny

September 9, 2023 at 12:05 am

I even use troubleshooting mode and activate only event espresso, the CSV exporting is still fail, it still shows:

An error occurred and the job has been stopped. Please refresh the page to try again.


Rio

  • Support Staff

September 10, 2023 at 10:20 pm

Can you fill this form.
https://eventespresso.com/send-login-details/

thanks.

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