Posted: January 14, 2018 at 2:54 pm
Hi, I had a previous Support post asking questions on this same topic (see the old post here:https://eventespresso.com/topic/error-message-script-timed-out-using-ee3-with-authorize-net-as-payment/).
The issue is that when our customers go to register for a class through Event Espresso (we are using EE3 Version 184.108.40.206.P) they pay through Auhorize.net and we and our customers are getting an error message that says “the script has timed out” although the payment is going through. This happens every time.
We don’t have any widgets on the thank you page but it is still causing the error. Could we remove the thank you page completely to keep this from happening? Here is the error message specifically:
This is our Important Information for EE:
No. If you remove the thank you page completely then users will not have a place to be directed to after they make a payment, and you will not get a payment notification from Authnet.
If you cannot upgrade to Event Espresso 4 and the EE4-compatible Authorize.net SIM gateway, you can use a simplified page design for the Thank You page. There’s a sample page template file you can download here:
You can download the file, upload to your active WordPress theme, change its name to be minimal.php. Then you go to edit your site’s Thank You page and change the page template setting to use the new minimal template.
The support post ‘"Script has timed out" Error Message with Authorize.net and EE3’ is closed to new replies.
Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.