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Mart
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June 1, 2015 at 1:34 pm
Hi, I have been using the Android app to scan tickets. It allways worked fine, but when I tried using it last Saturday(may 30th) I cannot scan anymore. When i tap the scan button at the top of the attendeeslist, the scannerwindow opens for a second and closes again. “Event Espresso has stopped”. I use a Samsung Galaxy Note 3 with android version 5 installed. EE3 3.1.37.4.P, Ticketing 2.2.0.p. I’ve tried uninstalling and re-installing the app, but it wont work. My coworker uses the iPhone app, which works fine.
Regards, Mart.
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Tony
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June 1, 2015 at 3:22 pm
Hi Mart,
Are you using Lollipop? Edit – I missed where you said Android version 5, which version number are you using?
Can you clear the cache for the Event Espresso app please.
You can do this within Settings -> More -> Applications Manager.
Tap on Event Espresso.
Click to clear data and clear cache, then retry.
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This reply was modified 9 years, 5 months ago by
 Tony. Reason: Lollipop
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Mart
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June 3, 2015 at 2:05 pm
Hi Tony, I’ve tried the above, but it still doesn’t work. I’ve used the App on May 13th and it worked fine. But when I tried to use it at may 30th the scanner stopped everytime I tried scanning. nd yes, Im using Lollipop.
Greetings, Mart.
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Mart
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June 9, 2015 at 3:06 pm
Hi, does anyone else have the same problem? I removed the app and reinstalled. Still the same error. I need the app next Saturday. I don’t know what to do.
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Jonathan Wilson
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June 9, 2015 at 4:09 pm
Hi Mart,
How is your connection to the internet? Also, is you site in maintenance mode? Has anything changed with your setup since it worked last?
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