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Nick
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June 18, 2015 at 1:31 pm
I am testing out a new barcode scanner, and scanning the same ticket twice. I would have thought that once a person has been registered as attending, further attempts to scan the same barcode would generate a message saying that the person has already registered, but I am just getting another green tick, which seems to defeat the purpose of scanning.
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Lorenzo Orlando Caum
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June 18, 2015 at 2:02 pm
Hi Nick, when you registered for that event for this ticket, did you register more than one registration? For example, you selected three tickets and registered as the primary registrant.
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Lorenzo
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Nick
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June 18, 2015 at 2:03 pm
Hi Lorenzo,
No, just a single registrant.
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Tony
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June 18, 2015 at 2:59 pm
Hi Nick,
Are you using attendee lookup mode or continuous mode?
The barcode scanner doesn’t show a message on the screen when you ‘rescan’ a code. Lookup mode will display the details and offer the choice of checking checkout. Continuous mode will automatically check the user in or out depending on their current status.
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Nick
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June 18, 2015 at 3:01 pm
I was using continuous mode. It didn’t seem to be checking people in and out, just continuously rechecking the same person in when I continued to scan the ticket.
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Tony
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June 18, 2015 at 3:20 pm
There is no difference in view when you check in or out currently. For each check in or out you’ll see a green check mark.
If you check a user in using the ticket, then view the checkin list does it show checked in? Then rescan and see what it says for that same user.
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