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scwirrel
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August 25, 2021 at 3:39 am
Hi
We have an event that opens on Saturday and we recently changed URL from a subdomain to WWW
This means tickets were purchased on the two different domains and now we are checking scanning the subdomain tickets won’t scan now that the licence is against our current WWW URL
Any help appreciated how to get the tickets, purchased on the subdomain url, scanned
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Tony
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August 25, 2021 at 5:35 am
Hi there,
Your license has no effect on Event Espresso’s functionality so this won’t be from your license being assigned to a different domain.
How exactly did you change the domain on the site itself?
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scwirrel
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August 25, 2021 at 9:51 am
This reply has been marked as private.
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scwirrel
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August 25, 2021 at 10:31 am
This reply has been marked as private.
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scwirrel
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August 25, 2021 at 11:01 am
This reply has been marked as private.
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Tony
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August 25, 2021 at 11:15 am
This reply has been marked as private.
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scwirrel
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August 26, 2021 at 4:00 am
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scwirrel
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August 26, 2021 at 6:08 am
This reply has been marked as private.
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Tony
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August 26, 2021 at 6:37 am
This reply has been marked as private.
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scwirrel
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August 26, 2021 at 6:53 am
This reply has been marked as private.
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Tony
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August 26, 2021 at 8:33 am
Hi Ian,
I double-checked and can’t see any login credentials for your site, can you resend, please?
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scwirrel
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August 26, 2021 at 8:53 am
we have submitted login details via the form. I will do it again
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scwirrel
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August 26, 2021 at 9:04 am
submitted again Tony
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Tony
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August 26, 2021 at 9:32 am
Thank you, I got those.
I’ve just logged in and tested scanning a couple of tickets which worked fine on both Android and iOS.
Can you please post up the steps you are taking when testing this?
What error are you now getting when scanning?
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