Support

Home Forums Event Espresso Premium Says items in cart but then cart and registration page are empty

Says items in cart but then cart and registration page are empty

Posted: November 9, 2018 at 11:16 am


trainadesign

November 9, 2018 at 11:16 am

“There are currently 4 items in the Event Cart” >
View Cart >
The Event Cart is empty
Users can not register.

Review this event:
https://www.buckinstitute.org/events/live-better-longer-a-celebration-of-30-years-in-aging-research/

Add to cart. And try to register.

WPE host.
ALL CACHING is disabled.
Worked on stage.
Migrated to production.
Does not work.

Disabled/re-activated all EE plugins.
Cleared object and page caches then disabled them.
Recreated the events as new events.

No joy.

Please advise


Josh

  • Support Staff

November 9, 2018 at 11:30 am

Hi,

I checked the http headers for your checkout page it they include headers that say the page is cached:

https://slack-files.com/T02SY781D-FE0AB4KNZ-215596174a

With WPEngine what you can do is contact WPEngine support and ask them to apply “do not cache” exclusion rules to specific pages. They can apply those to your checkout and thank-you pages.

From WPEngine’s documentation:

If there are other pages which require a cache exclusion please contact our Support team through your User Portal using our 24/7 Live Chat feature.

https://wpengine.com/support/wpengine-ecommerce/


trainadesign

November 9, 2018 at 11:43 am

I checked the headers on the event-checkout page and the x-cache value is null.

How are you checking?

I am on hold with WPE support right now regardless to request DNC on these pages.


Josh

  • Support Staff

November 9, 2018 at 12:05 pm

I use Firefox’s inspector to check the http headers.


trainadesign

November 9, 2018 at 12:12 pm

Ya odd I was getting mixed results. That said, setting DNC to those pages appears to have fixed the issue. Thanks for the helpful direction.

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  trainadesign 1 week, 3 days ago ago

Topic Tags

Notifications

This topic is:
pending
Do NOT follow this link or you will be banned from the site!
[i]
[i]