Support

January 25, 2023 at 11:22 am

Hi there,

We will need some additional info on this, what is happening when you try to save?

Are any errors shown on the page?

Which message template are you editing?

January 25, 2023 at 11:32 am

First, it makes me add shortcodes to all the other sections.

Add shortcodes? Oh, because the field is required?

You don’t need to add shortcodes to those fields, just add a space, it needs ‘something’ in the field as it is required. We are aware of this issue and will be releasing a fix for it.

Then, it appears to have saved everything but when I save and exit and go back in, the information is not there.

Which message type and ‘context’ are you editing?

For example, the ‘Registration Approved’ message type and ‘Registrant’.

January 25, 2023 at 12:09 pm

You’re most welcome, I’m glad that worked.

Any further issues just let us know.