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Save option missing from Event Overview > New Event

Posted: August 10, 2012 at 1:51 pm


Michael Valliant

August 10, 2012 at 1:51 pm

A brand new install (two hours old as of this writing) of 3.1.26.P over 3.1.25.L. Using Chrome 21.0.1180.75 m on Windows 7.

Can add a new event from event overview and enter all event information. There is no way to save visible on the page. Thought maybe the plugin has an automatic save function. Alas, no.

Will try a clean install. Any ideas on a cause for this problem?

Thanks in advance.


Sidney Harrell

August 11, 2012 at 1:49 am

There should be a “Submit New Event” button in the upper right box on the page. The box should be labeled “New Event” and also have a “cancel” link in it as well.
Can you let us know if it’s the button itself, or the entire box that is missing? Thanks.


Michael Valliant

August 11, 2012 at 4:42 pm

Sidney,
The entire box is missing. The sidebar was there with the trial version I used.

The new event page is the only page in the plugin where the sidebar is missing.

Another thing missing is the Venue option.

thanks for any help you can provide. I’m passed a deadline for an event and would love to get this resolved.


Seth Shoultes

  • Support Staff

August 11, 2012 at 9:22 pm

Michael can you check your error logs to see if you are getting any errors related to this? Also check for error logs in the wp-admin directory.


Michael Valliant

August 12, 2012 at 1:49 am

Seth, I lack the knowledge to interpret the error logs. There are a number of errors in wp-admin/error_log from August 10 and again August 12. Everything is posted here: http://givingbacktoafrica.org/event-espresso-error-logs/.

The sidebar is present in a re-install of the trial/free version.


Josh

  • Support Staff

August 13, 2012 at 12:25 pm

I think Sidney found a solution where there was a CSS class conflicting, did that resolve the issue?


Michael Valliant

August 13, 2012 at 12:28 pm

Josh, I have not heard from Sidney about the CSS conflict. Can the solution be shared with me?


Michael Valliant

August 13, 2012 at 9:38 pm

Look boys, I need to make this work. If you have possible solutions I need to hear them. I’ve got invitations in people’s hands and no way for them to register. One reason I went with you all was because of the reviews and belief that your well organized Web site and support forums reflected a good product. We are a very small non-profit and cannot afford the $65 dollar support chit. I need a product that works.


Josh

  • Support Staff

August 14, 2012 at 9:52 am

Hi Michael,

I’m really sorry for the delay. I’d love to help you get this working. Can you please send WordPress admin credentials and FTP log in credentials via the contact form?

http://eventespresso.com/contact/

Select the “I am sending login info as requested” department form.


Michael Valliant

August 14, 2012 at 10:25 am

Josh,
Thanks for the reply and offer of support. Requested credentials are sent as instructed.


Sidney Harrell

August 14, 2012 at 1:43 pm

Hey Michael,
The ftp info you sent in isn’t working for me. Can you double check it?


Michael Valliant

August 14, 2012 at 1:46 pm

Sidney,
Works from my end. I’ll send the credentials via the contact page again to be sure everything is correct. I think I forgot to send you the server address.


Josh

  • Support Staff

August 14, 2012 at 1:58 pm

Hi Michael,
It looks like there is a conflict with the google picasa view plugin. If you deactivate that plugin, the event editor should work.

The support post ‘Save option missing from Event Overview > New Event’ is closed to new replies.

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Status: closed

Updated by  Josh 8 years, 5 months ago ago

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