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Same email twice

Posted: September 13, 2020 at 9:43 pm


September 13, 2020 at 9:43 pm

I seem to get the same email twice when guest registers – see – any ideas whats going on?


  • Support Staff

September 14, 2020 at 8:32 am

Hi there,

Is the content of that second email exactly the same?

We’ve had times in the past when users have altered the ‘wrong’ message template context and set them to send to the admin etc. For example the Registration Approved message type (the one in the screenshot) has 3 contexts, Event Admin, Primary Registrant, Registrant. Each of those can be edited independently of each other and setting the TO field determines where those contexts will actually be sent.

Take a look here:

Have you edited the ‘wrong’ context and now receive both?


  • Support Staff

September 14, 2020 at 8:33 am

Or, are you registering onto an event using the same email address as your have set in the admin?

Meaning both the registrant and the admin are the same address (in which case you would get 2 emails)

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