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Richard Wallis
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June 20, 2019 at 10:25 am
Recently implemented Sagepay. Currently running against their test server.
You select Sagepay payment method fill in all details (for test service), click Proceed to Finalize.
If the payment succeeds you go to the success page.
If the payment fails the page then scrolls back up to where you select payment method, then after a few seconds it removes the form (you just filled in) below and displays the Proceed to Payment Options button with no indication to the user why they are there and what do do next.
Should there be an error message?
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Josh
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June 20, 2019 at 12:12 pm
Hi Richard,
Yes normally there’s an error message, but sometimes a theme or another plugin will have CSS or JavaScript that will suppress the error message. What you could do is try testing a payment failure with the default theme and all other plugins deactivated.
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Richard Wallis
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June 20, 2019 at 2:57 pm
That’s not quite as simple as it sounds.
Any clues as to what code or css suppressed text I’m looking for.
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Josh
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June 20, 2019 at 3:04 pm
We’re aware of the “WEN’s Responsive Column Layout Shortcodes” plugin causing this issue, because it’s kind of sloppy when it targets what it needs to target and ends up blanking out Event Espresso’s error messages.
Some approaches to troubleshoot a theme/plugin conflict you might consider:
1) Use the theme test drive plugin to “test drive” another theme
2) Use the Health Check plugin’s troubleshooting mode
3) Set up a staging/dev site for troubleshooting instead of troubleshooting on a live site
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Richard Wallis
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July 1, 2019 at 10:15 am
You will be pleased to hear that I tracked the issue down and it was within some bespoke code I produced a few years back.
And yes, it was throwing up a dev site on a spare AWS instance that gave me the flexibility and hack-ability to track it down. Thanks for the advice.
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