Support

Home Forums Event Espresso Premium Routing to Wrong URL

Routing to Wrong URL

Posted: April 13, 2018 at 8:38 am


Matt & Cindra McCoy

April 13, 2018 at 8:38 am

I have created a new event with the permalink being http://www.artnookaiken.com/events/asco-painting-party/. However when you click “view event” or even when you copy and paste this permalink into your browser it somehow routes you to an old event that is no longer running at https://www.artnookaiken.com/events/hocus-pocus/

Please help


Josh

  • Support Staff

April 13, 2018 at 8:50 am

Hi there,

Can you make sure the event is published? Also, do you have any Redirection plugins activated on the site? If so you could check your Redirection list, there may be a redirection rule that’s set up where asco-painting-party would trigger a match to a redirection rule.


Matt & Cindra McCoy

April 13, 2018 at 8:55 am

The event is published. And I don’t think I have any redirection rules and especially none that would redirect to the hocus-pocus event!


Josh

  • Support Staff

April 13, 2018 at 9:18 am

It looks like anything on your site with asco in the URL is set to redirect to hocus-pocus.

For example, all of the following non-existent pages on your site all redirect to a hocus-pocus page:

https://www.artnookaiken.com/asco/
http://www.artnookaiken.com/contact-us/asco/
http://www.artnookaiken.com/private-parties/asco/
https://www.artnookaiken.com/eat-drink-art/asco/

If you do not have a Redirection plugin settings page to check, the next place to look would be in the site’s .htaccess file.


Matt & Cindra McCoy

April 13, 2018 at 9:23 am

OK. so how do I fix it?


Josh

  • Support Staff

April 13, 2018 at 9:25 am

You find the redirect and remove it.


Matt & Cindra McCoy

April 13, 2018 at 9:27 am

how do I do that? I don’t know where the .htaccess file is or how to do it.


Matt & Cindra McCoy

April 13, 2018 at 9:30 am

fixed it


Josh

  • Support Staff

April 13, 2018 at 9:32 am

It sounds like there’s a plugin involved then. Are there other plugins installed on the website other than Event Espresso? Especially SEO plugins or plugins that add redirects?

The support post ‘Routing to Wrong URL’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 3 months, 1 week ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!