Support

October 26, 2012 at 10:53 am

Hi Eamon,

I’m sorry for the trouble. You can avoid losing data by backing up the database before switching versions.

It’s likely the install failed because the other version of Event Espresso was still on the server. You can remove the existing version from the server before uploading 3.1.27. We’re working on fixing 3.1.28 and will be rolling the hotfix release as soon as we can.

November 1, 2012 at 9:22 am

Hi Eamon,

The database isn’t relative to wp-content. You can backup your database by logging into the host control panel, and most control panels have an interface named phpmyadmin.

A simpler alternative would be to use a plugin to back up all the database tables. The one I use is wp db backup:
http://wordpress.org/extend/plugins/wp-db-backup/

Removing from the server means deleting the plugin. You can do this from wp-admin/plugins.php. Step 1 is deactivate the plugin. Step 2 Once it’s deactivated, a delete link will appear (it will be colored red).

Step 3 is install and activate the other version of Event Espresso.

You will not need to upload the database, because you’re only removing files and replacing them. When you activate Event Espresso, it will update the database automatically. Backing up the database is a pre-cautionary step.