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Review of Event Espresso Setup

Posted: January 15, 2020 at 11:48 am


youtech2012

January 15, 2020 at 11:48 am

My event espresso account was set up by a third party developer years ago I have inherited the site and as I have upgraded to newer versions of event espresso things have started to fail. We switched from using the native wp_mail function to using Sendgrid to help send emails we would like to make sure that it is set up correctly.

I am also using Authroize.net for the payment processing gateway it seems to be set up correctly but I have had a couple of registrants who have been billed multiple times. I would like this connection reviewed as well.

I think this error is more related to the email error that was presenting itself then the set up of the payment gateway. This is the error “An error has occurred:
Email was not sent successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It is possible the “to” address(chuckjhall56@gmail.com) or “from” address (info@afes.org) is invalid.”


Josh

  • Support Staff

January 15, 2020 at 12:54 pm

Hi,

It sounds like the Sendgrid set up should be reviewed first. For example, is the Sendgrid account set up to allow sending from the address (info@afes.org)?


Josh

  • Support Staff

January 15, 2020 at 1:10 pm

We did receive your request for priority support, but I’m afraid the password you sent isn’t correct. We’ll need the correct log in information before we can log into your website.


Josh

  • Support Staff

January 15, 2020 at 1:28 pm

Thanks, I’ll delete that last reply here that after I reply.

The primary contact email address set in Event Espresso > General Settings does not match the from address set in the SendGrid Settings. It may help to change the email address set in Event Espresso > General Settings to be:
info@adultfinancialed.org

With regards to your Authorize.net, the communication between your site and Authnet’s servers is good, and transactions are being approved.

As a recommendation, you might consider installing the Authorize.net Accept gateway add-on and use that gateway instead of the built-in Authorize.net gateway. The Accept gateway uses Authorize.net’s newer API and since the credit card details don’t touch your server it can help make for easier PCI compliance.


youtech2012

January 15, 2020 at 1:33 pm

Okay, I have updated the email to info@adultfinancialed.org I will try and test again.

https://eventespresso.com/product/eea-authorizenet-accept/

Is this the addon you are referring to?


Josh

  • Support Staff

January 15, 2020 at 1:42 pm

Yes that’s the one. Here’s a link to its documentation:

https://eventespresso.com/wiki/eea-authorizenet-accept/

You can download it from your account page on this site.


youtech2012

January 15, 2020 at 1:47 pm

Is there a benefit to having both or do I turn off the old one, once I have the new one setup?


Josh

  • Support Staff

January 15, 2020 at 2:00 pm

No benefit to having both, it would likely confuse people to have two Authorize.net payment buttons so it’s best to turn off the one that’s no longer needed.


youtech2012

January 15, 2020 at 2:15 pm

I set that payment method up on my staging server and it displays weird once you get to check out. Can you try registering for this class: https://afesstaging.wpengine.com/course-registration/charles-event/ and view the way the payment method loads and provide some feedback on why it may be loading that way?


Josh

  • Support Staff

January 15, 2020 at 2:39 pm

It’s an <iframe> loading from Authorize.net, so it’s not going to match the styling of your site like a form that’s actually on your site would.

You can make it fit a bit better by adding the following CSS to your site:

iframe#authnet_accept_iframe {

    width: 100% !important;
    max-width: 800px;
    margin: 0 auto;

}


youtech2012

January 15, 2020 at 2:48 pm

Awesome much better.


youtech2012

January 15, 2020 at 2:58 pm

So you believe that the from email not matching in Event Espresso and Send grid was causing the send error? And we shouldn’t be seeing that anymore now that they are the same. In your review of the site do you see anything else that isn’t set up the best way or to your recommendations?


Josh

  • Support Staff

January 15, 2020 at 6:27 pm

One item of concern on the main site is the way reCAPTCHA is set up for the registration form and there’s another reCAPTCHA plugin loading another reCAPTCHA on the same page.

It might not cause any issues, but it might, especially if you switch the Event Espresso Registration form reCAPTCHA settings to use Invisible reCAPTCHA. Ideally you’d want only one reCAPTCHA loading on the page so two don’t conflict.


youtech2012

January 16, 2020 at 8:47 am

Josh, Last things. We have an custom message type that isn’t sending and this is the error we are getting: Message was not executed successfully.
Messenger and Message Type were valid and active, but the messenger send method failed.
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It is possible the “to” address (aveltenclu@cfl.rr.com, aveltenclu@cfl.rr.com, retirehelp.kw@gmail.com, retirehelp2@gmail.com) or “from” address (info@adultfinancialed.org) is invalid

The link to the custom message is here: https://adultfinancialed.org/wp-admin/admin.php?page=espresso_messages&action=edit_message_template&id=136&context=admin&edit_message_template_nonce=a85fb0711b

I can’t figure out why this one isn’t sending.


Josh

  • Support Staff

January 16, 2020 at 9:08 am

The contents of the To: field seems suspicious. You could try putting one email address into the to field, then 2 in the cc field separated by a comma.


youtech2012

January 16, 2020 at 9:16 am

I updated it and then did a test registration and it isn’t showing up in the message activity at all. This is the link to the associated event: https://adultfinancialed.org/wp-admin/admin.php?page=espresso_events&action=edit&post=66356&edit_nonce=739b4445a4&return=editpost


Josh

  • Support Staff

January 16, 2020 at 11:16 am

Those were sent at 11:12am EST. I’ll follow up with a link to message activity for that registration in a private reply.


Josh

  • Support Staff

January 16, 2020 at 11:17 am

This reply has been marked as private.


youtech2012

January 16, 2020 at 11:23 am

Got it but since we added the emails in the cc section they don’t show that it sent to them.


Josh

  • Support Staff

January 16, 2020 at 11:25 am

CCs aren’t logged there but if you must log those you can install a plugin like WP Mail logging.

https://wordpress.org/plugins/wp-mail-logging/

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: publish

Updated by  Josh 4 days, 14 hours ago ago

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