Returning users attempting to complete payment for event registration pending?

Posted: January 11, 2022 at 10:09 am

EE4 Everything License

January 11, 2022 at 10:09 am

Hello, we have folks who have registered for events, added items from cart, proceeded to register and then abandon once they get to PayPal for whatever reason, close the broswer and then come back to complete payment, but cannot resume the payment process. The events show on their “my-events” as pending events, but there is nothing in the car. How do they resume payment?

Tony

Support Staff

January 11, 2022 at 12:45 pm

Hi there,

If they show in their my events section they can use the icon to resume their session:

https://monosnap.com/file/DbkIrkXqM5rnmzRxXuiyzIKZ2p4m5K

The events remain in the cart for the duration of the users session (which is roughly 1 hour), after that they are removed from the cart but the user can use the above link to resume.

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Returning users attempting to complete payment for event registration pending?

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