Support

Home › Forums › Event Espresso Premium › Retry Payment

Retry Payment

Posted: May 21, 2021 at 1:43 pm

Viewing 4 reply threads


Charlie

May 21, 2021 at 1:43 pm

Hello,
Sometimes registrations are abandoned. There is an option to “remind payment” in the transaction. I created a test and I got the message. As the student responding, clicked on Retry Payment from the link in my email, the page doesnt have a place where I can finish the payment.

– Cecile


Charlie

May 21, 2021 at 1:44 pm

This reply has been marked as private.


Tony

  • Support Staff

    •

May 25, 2021 at 3:54 am

Hi there,

Can you add the link to the page here so I can take a look, please?


Charlie

May 26, 2021 at 7:08 am

This reply has been marked as private.


Tony

  • Support Staff

    •

May 26, 2021 at 7:49 am

There’s nothing owed on that transaction so no payment options to display.

Is that one of the registrations where the transaction has no line items?
Viewing 4 reply threads

The support post ‘Retry Payment’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Tony 3 years, 6 months ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Event Espresso