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Restricting Use Of Duplicate Email Address on Registrations

Posted: April 11, 2018 at 7:25 am


April 11, 2018 at 7:25 am

I was wondering if there is a way to prevent registrants from using the same email address on the primary attendee and guest attendees?

We use the InfusionSoft integration and we’re finding people are using the same email address for themselves and their guests and rather than create a contact record for each individual it’s just creating one contact record and populating the name of the last registrant, rather than creating a record for each of them.

Is there a way to stop this from happening? An error message on the form submission if the same email address is used for multiple attendees?


April 13, 2018 at 10:20 am

Just wanted to follow up and see if there is anything we can do here?


  • Support Staff

April 16, 2018 at 8:30 am

Hi there,

Just to confirm, are you requesting the Personal Information question group for both the Primary and Additional registrants on your events?

So in the event editor, both of the ‘Personal Information’ checkboxes show HERE are checked?

If so you can use a function like this:

You can add that to a custom functions plugin on your site, we have some documentation on creating one here:


April 19, 2018 at 8:14 am

Yay that worked! Thank you for providing me with detailed, step-by-step instructions that were easy enough for me to follow! 🙂 🙂


  • Support Staff

April 19, 2018 at 9:11 am

You’re most welcome, I’m glad it worked for you 🙂

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Updated by  Tony 11 months ago ago

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