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fanastasio
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December 5, 2022 at 8:15 am
I got an email that said support key was reset and I followed the instructions but it’s not working. I keep getting this warning.
https://shp.sharefile.com/d-sc937adb16c764be1a59255de72bd02a3
What else do I need to do?
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Tony
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December 5, 2022 at 8:38 am
Hi there,
It looks like something may be interfering with the request sent by your server, our license server doesn’t list a domain on the request sent to us.
I’ve reset your license key again, can you remove the key from the settings and save it with a blank field, then replace the key and save it once again please?
I’ll check what is set on the request to link the key.
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Garth
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December 5, 2022 at 8:38 am
Hi there,
That is an error that the license key is being used on multiple domains at the same time or very recently. What is the correct domain?
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fanastasio
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December 5, 2022 at 9:27 am
The domain is Playforjosh.com. And I tried deleting the key and saving it blank and re-entering it. I’m still getting the same error message. Is there anything I can do?
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Garth
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December 9, 2022 at 1:24 pm
Susan canceled this key.
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