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reset license key

Posted: October 1, 2012 at 9:52 am

Kevin Griffey

October 1, 2012 at 9:52 am

Trying to resolve a problem with the following error message… “You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain.”

From what I can tell looking through the forums I need my license key reset. Thanks.


  • Support Staff

October 1, 2012 at 1:36 pm

Hi Kevin,

Your key has been reset. You’ll need to enter the key into the site that is not installed in the location (which is where the key was registered to). Be sure to save the options page after removing and re-entering the key.

Kevin Griffey

October 2, 2012 at 9:28 am

I’m not getting something. I only have one wp site so I’m assuming that part of your instructions don’t apply. I went to my general settings page and deleted the old key, clicked on save options, pasted the new key from my account page and hit save options and I still have the same issue. I can update through ftp, just would like the hassle to go away. What am I doing wrong?


  • Support Staff

October 2, 2012 at 12:31 pm

Can you look in the WordPress Dashboad menu under Settings > General and check to see if the WordPress Address (URL) and Site Address (URL) settings are the same?


October 2, 2012 at 12:36 pm

I’ve had the same error for a while as well. I thought I’d switch over to a new domain and reset the key, forking up the $10 to reset a key and still nothing. Though it looks license reset pending but it hasn’t been executed. Anyway I can get that taken care of?

Kevin Griffey

October 2, 2012 at 12:45 pm

I’ve got WP running from a sub directory so they are different URL’s.


  • Support Staff

October 2, 2012 at 12:54 pm

@Gregory, the key has been reset.


  • Support Staff

October 2, 2012 at 1:01 pm


The URL that was sent along when the key was first successfully activated is the URL that gets attached to the key. So we can try this: I’ll reset the key again, and then you can go to the Event Espresso > General Settings page again and hit save.

Stephanie Redcross

October 9, 2012 at 4:18 pm

How long does it take to get the license key rest? I sent a request this morning, but haven’t heard back yet. (my account shows paid – pending reset)

Jonathan Wilson

October 9, 2012 at 7:18 pm


We reset your license key earlier today. Has your issue been resolved?

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