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Rob Orr
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July 8, 2014 at 10:46 am
Hello,
We have a client that didn’t receive a reservation notice email on a customer. Luckily they noticed the customer’s charge on Auth.net and were able to contact them about the reservation. This client double checked their email so they are certain it wasn’t missed. They did receive notices about other customers reservations that day.
If you could let us know what would cause this and how to fix it, we’d appreciate it. Please let us know if you need further information.
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Lorenzo Orlando Caum
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July 8, 2014 at 11:15 am
Be sure that you are running the latest software.
Then setup a transactional email delivery service like Mandrill or Postmark app:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Lorenzo
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Rob Orr
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July 9, 2014 at 7:31 am
We’re already using WP-Mail-SMTP
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Lorenzo Orlando Caum
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July 9, 2014 at 8:29 am
Hi,
That plugin usually uses an existing personal email account such as Gmail which aren’t meant for sending transactional emails.
See this:
https://yoast.com/email-reliability/
Then try Mandrill or Postmark:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Lorenzo
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Josh
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July 9, 2014 at 2:27 pm
Hi Rob,
It may help to find out if they mistyped their email address. If that’s not the case, the email may have ended up in their spam folder, which can also be checked.
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