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sAustinPower
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June 28, 2017 at 6:33 am
Hi – I had a customer input an incorrect email address while purchasing tickets and therefore she did not receive an email with her receipt/tickets. How can I queue the email to be resent to her correct email address?
Also, she had a typo by entering .con instead of .com for her email – when I checked my SendGrid logs, SendGrid listed this email as ‘Drop’ due to an invalid email address. Is there a way I can enforce valid email addresses?
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Garth
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June 28, 2017 at 11:03 am
For some reason this message was flagged as spam. I see you got some help in the Event Smart slack channel. Do you still need assistance?
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Josh
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June 28, 2017 at 11:20 am
You can also change the email validation level setting in Event Espresso > Registration Form > Reg form settings to “International + DNS Check” which will perform MX and A record DNS checks to verify that the email address domain exists (ie: the portion of the address after the “@”). It can not verify that the local portion of the email address is valid (ie: the first portion of the address before the “@”).
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