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Resend Registration Details 4.7.2

Posted: June 24, 2015 at 9:32 am


Michael

June 24, 2015 at 9:32 am

Hi,

The email button in Registrations -> Resend Registration Details, previously used *only* the Registrant context.

It now uses Registrant AND Primary Registrant.

Is this an intentional change? Do you plan to keep it like this?


Josh

  • Support Staff

June 25, 2015 at 1:01 pm

Hi Michael,

It turns out this was an intentional change to accommodate the users who only use the Primary registrant context. Here’s an example of a support thread that we received that prompted us to make the change:

http://eventespresso.com/topic/error-when-resending-registrations/


Michael

June 25, 2015 at 1:13 pm

That’s fine.

If you’re interested, then I will mention again how we used it:
-We only ask Primary for Reg details. Emails go to Primary.
-On day of event, would we *Resend*, which used Registrant (Not Primary)
-Registrant was customized with reminder text like “you registered for [event1], and this is a reminder.”

We really like sending customers reminders.

We were told in this forum to use the Newsletter feature instead, but that can’t hook into Event info. Then I think you suggested using the Ticketing Addon, which we haven’t gotten around to yet, but plan to.

Our way of doing things wasn’t really working though, because somewhere along the line of updates, you began sending Primary and Registrant together upon registration, whereas previously you sent just Primary. We were just sending the “reminder” twice.


Josh

  • Support Staff

June 25, 2015 at 1:47 pm

The ticket notice is a good way to send a reminder and avoid sending two emails out at the same time.

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Updated by  Josh 4 years, 5 months ago ago

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