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required fields not working

Posted: July 31, 2012 at 3:49 pm


Jennifer Field

July 31, 2012 at 3:49 pm

Maybe I’m doing something wrong here, but I set up an event, and all my required fields have red *s. But a person registering for a class can just click on the submit button at the bottom, and it lets them pay without having to fill in the registration form. Aren’t the registrants required to fill in the form before they pay? How can I do this?
Thank you.


Josh

  • Support Staff

July 31, 2012 at 4:02 pm

Hi Jennifer,

There might be a JavaScript error on the page that is breaking the validation script. Usually this is a theme issue and can often be resolved by making a few adjustments to the WordPress theme. See this section of the troubleshooting guide for more info: http://eventespresso.com/wiki/troubleshooting-event-espresso/#registration

If I’m looking at the the page on the website, it looks like the main.js file is throwing a few errors. One of these is related to having included the Google Maps API multiple times on the page. This may cause unexpected errors.


Jennifer Field

July 31, 2012 at 4:59 pm

Hi Josh,
Thank you for your reply. I went through the troubleshooting guide and tried some of the things suggested, but I am not that familiar with code, so I’m not sure I did everything correctly. I can see by the “view source” file what you mean by the multiple instances of google maps. What do I do about that? I just upgraded to the new version of ee a couple of days ago. Before that, the required fields registration was working fine. Can you tell me exactly what to do in easy-to-understand language?
Thanks so much!
Jennifer


Josh

  • Support Staff

July 31, 2012 at 7:21 pm

I would first check to verify if it is an issue with the theme by downloading and installing the theme test drive plugin and use that plugin to test the registration page with another theme like the twentyeleven theme. If the validation works with a different theme, then we know it’s the theme that’s breaking the validation.

I probably can’t help you fix the issue with the google maps (we do not support 3rd party themes or plugins).

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