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Report Tab hangs

Posted: October 3, 2018 at 2:16 pm


eConcepts

October 3, 2018 at 2:16 pm

Hi clicking on the ‘reports’ tab under registrations just causes the system to hang.

Also, under individual events clicking on the CSV registrations button brings up the generating screen but no CSV is created.

I’ve checked with hosting I’v increased all relevant server settings, but nothing seems to be working.


Josh

  • Support Staff

October 3, 2018 at 2:20 pm

Hi,

Have you tried temporarily deactivating all other plugins and making a temporarily switch to the default twenty* theme too see if that makes any difference? It may also help to log any PHP errors by turning on WP_DEBUG mode. There’s more information here if you’re not sure how to do that:
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug

As an aside, I’m curious to understand what would be the relevant server settings, would you be able to share those?

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Updated by  Josh 2 months, 2 weeks ago ago

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