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Remove Promotional Code from registrations

Posted: February 8, 2018 at 6:37 am


February 8, 2018 at 6:37 am

Is there a way to remove a promotional code from a registration that is pending payment? I had a customer use one during the registration process that he was not supposed to use. It was meant for individual registrations, but he used it on a group registration, which already offered the discount. No payments have been made yet, but I did not see an option on the back-end to remove the promotional discount from the registration.

Your help is greatly appreciated!


  • Support Staff

February 8, 2018 at 1:27 pm

Hi Alayne,

I’m afraid there isn’t a way to remove a promotional code from a transaction/registration. What you can do is go to Event Espresso > Registrations and Cancel their registrations, then manually add in new registrations for the same event.

The support post ‘Remove Promotional Code from registrations’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Updated by  Josh 11 months, 1 week ago ago

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