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Katie Klumb
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November 2, 2015 at 7:19 am
Hi,
We are finding that people are registering and not paying, even though we eliminated the options for pay by check and invoice. I’m hoping there is a way to only allow them to register if they complete the payment by credit card and not put them in the system without payment.
In other words, not allow a “pending payment” status.
We are running EE3 using with FristData. I could not find correct documentation for this issue so I hope you can help!
Thanks in advance!
Katie
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Lorenzo Orlando Caum
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November 2, 2015 at 8:54 am
Hi Katie,
Event Espresso needs to collect attendee/registrant information before a payment can be associated with a registration.
With that mentioned, if you are using incomplete as the default registration status in Event Espresso –> General Settings –> Optional Event Settings, then the registrant/attendee information will be recorded but will not count against the attendee limit that is set through the event editor:
http://cl.ly/image/231G0a3I3J0H
—
Lorenzo
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