Home Forums Event Espresso Premium Regitration status changed automatically

Regitration status changed automatically

Posted: April 3, 2019 at 2:07 am


April 3, 2019 at 2:07 am

one of our event had 10 pending payment registrations two days ago. During last two days we applied payment for 3 of these registration so they changed to approved. However in the meantime 1 registration changed automatically without our input to cancelled and 1 registration changed to waiting list. We have waiting list plugin, but Wait List Spaces are set to 0 for this event. There are not sent messages recorded.
Is there any way how to track it? How could that happen?


  • Support Staff

April 3, 2019 at 6:59 am


The registration changed to wait list will happen if the event is sold out at the time, and at that moment they visit the page to make a payment. Since the event is sold out, even if it’s a temporary sell-out due to reserved tickets for registrations-in-progress, their registration’s status automatically changes to Wait List. This prevents overselling. Their registration status can be changed back if the event is not sold out.

With regards to the cancelled registration, that will happen if the registration was moved to another ticket or event when using the Attendee Mover add-on.

The support post ‘Regitration status changed automatically’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 2 months, 2 weeks ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!