Support

September 18, 2018 at 2:31 am

Hi there,

For some reason we now have 37 registrations. So it was possible for 7 people to register even after the event was sold out.

They can’t register when the event is sold out, the tickets are no longer available on the ticket selector so they can’t register.

However, if you are looking at the ‘Regs’ count for the ticket, then yes, you can have more ‘Regs’ than ‘Sold’ tickets, which leads onto this:

Now my hunch is, that the event only shows up as sold out if 30 people have actually paid. Is that assumption correct?

That’s correct, the ‘sold’ count for a ticket is the number of ‘Approved’ registrations.

Is there a way to change this behaviour? Reason I ask is that since we are not offering online payments on purpose yet, it takes a couple of days for people to pay their invoices.

You’ll need to set the ‘Default Registration Status’ to ‘Approved’, which means any registration that is finalized on the event will automatically be approved and count toward the ‘sold’ values for the event.

September 18, 2018 at 1:59 pm

Follow up question: If we would want to keep the default registration status as is, is there a way to have the 31st registration as waitlisted?

No because the registrations being set on a waitlist is dependent on the status of the event, if you Default Registration Status is ‘Pending Payment’ you 31th registration is no different from any other as far as EE is concerned and the event is still ‘open’.

Either everything after 07.09.2018 should be in waitlisted status or are we missing the point?

I can’t really tell from the details posted.

When did the event reach 30 ‘sold’ registrations?

September 27, 2018 at 5:36 am

fine, then I should not have any registrations as “waitlisted” at all, right?

Not always, when you select tickets they are set to reserved for 1 hour, if your Approved tickets + Reserved tickets hits the limit for the event then any registrations made during the reserved time will be waitlist.

There’s not enough information above to know how you’ve got waitlist registrations.

Can I take a quick look in the admin? If so you can use this form to send temp login details:

https://eventespresso.com/send-login-details/

October 5, 2018 at 8:34 am

I spent some time testing this and it is possible to have waitlist registrations before the event is sold out if your Sold + Reserved tickets equal the limit set on the datetime and another user registers.

So if you a limit of 30, have say 25 Approved registrations thats 25 ‘sold’ tickets, if a user (or combination of users) then selects 5 tickets but hasn’t completed the registration yet, you’ll have 5 ‘reserved’ tickets.

At the point if another user selects a ticket and attempts to register, they will register as a waitlist user as Sold + Approved == Limit on the event.

The only way your going to prevent this is to use a Default Registration Status of Approved.