Support

Home Forums Event Espresso Premium Registrations still possible despite limit reached

Registrations still possible despite limit reached

Posted: September 18, 2018 at 1:40 am


dhb_akademie

September 18, 2018 at 1:40 am

Dear all,
quick question on this. We have an event with a maximum of 30 Tickets (total) with two ticket types (each at 15). For some reason we now have 37 registrations. So it was possible for 7 people to register even after the event was sold out.
Now my hunch is, that the event only shows up as sold out if 30 people have actually paid. Is that assumption correct?
Is there a way to change this behaviour? Reason I ask is that since we are not offering online payments on purpose yet, it takes a couple of days for people to pay their invoices.

Thanks in advance!


Tony

  • Support Staff

September 18, 2018 at 2:31 am

Hi there,

For some reason we now have 37 registrations. So it was possible for 7 people to register even after the event was sold out.

They can’t register when the event is sold out, the tickets are no longer available on the ticket selector so they can’t register.

However, if you are looking at the ‘Regs’ count for the ticket, then yes, you can have more ‘Regs’ than ‘Sold’ tickets, which leads onto this:

Now my hunch is, that the event only shows up as sold out if 30 people have actually paid. Is that assumption correct?

That’s correct, the ‘sold’ count for a ticket is the number of ‘Approved’ registrations.

Is there a way to change this behaviour? Reason I ask is that since we are not offering online payments on purpose yet, it takes a couple of days for people to pay their invoices.

You’ll need to set the ‘Default Registration Status’ to ‘Approved’, which means any registration that is finalized on the event will automatically be approved and count toward the ‘sold’ values for the event.


dhb_akademie

September 18, 2018 at 3:23 am

Hi Tony, thanks for your quick response.


dhb_akademie

September 18, 2018 at 3:27 am

Hi Tony, thanks for your quick response.

Follow up question: If we would want to keep the default registration status as is, is there a way to have the 31st registration as waitlisted? Right now their status is also Pending Payment.

Thanks!


dhb_akademie

September 18, 2018 at 4:16 am

Update:
It seems there are waitlisted persons, but for some reason we do not understand the logic:

ID, Registration Date, Status
645, 13.09.2018, Waitlisted
631, 11.09.2018, Pending payment
606, 09.09.2018, Pending payment
605, 09.09.2018, Pending payment
601, 08.09.2018, Registered/Paid
597, 07.09.2018, Waitliested

Either everything after 07.09.2018 should be in waitlisted status or are we missing the point?

Thanks!


Tony

  • Support Staff

September 18, 2018 at 1:59 pm

Follow up question: If we would want to keep the default registration status as is, is there a way to have the 31st registration as waitlisted?

No because the registrations being set on a waitlist is dependent on the status of the event, if you Default Registration Status is ‘Pending Payment’ you 31th registration is no different from any other as far as EE is concerned and the event is still ‘open’.

Either everything after 07.09.2018 should be in waitlisted status or are we missing the point?

I can’t really tell from the details posted.

When did the event reach 30 ‘sold’ registrations?


dhb_akademie

September 20, 2018 at 3:01 am

Hi Tony,
fine, then I should not have any registrations as “waitlisted” at all, right? Still EE somehow has set two registrations as “Waitlisted”.
See extract of registrations below:
https://pastebin.com/yXy0aWNf


Tony

  • Support Staff

September 27, 2018 at 5:36 am

fine, then I should not have any registrations as “waitlisted” at all, right?

Not always, when you select tickets they are set to reserved for 1 hour, if your Approved tickets + Reserved tickets hits the limit for the event then any registrations made during the reserved time will be waitlist.

There’s not enough information above to know how you’ve got waitlist registrations.

Can I take a quick look in the admin? If so you can use this form to send temp login details:

https://eventespresso.com/send-login-details/


dhb_akademie

October 5, 2018 at 4:44 am

Hi Tony,
I sent you the details – can you have a look?
Thanks!


Tony

  • Support Staff

October 5, 2018 at 8:34 am

I spent some time testing this and it is possible to have waitlist registrations before the event is sold out if your Sold + Reserved tickets equal the limit set on the datetime and another user registers.

So if you a limit of 30, have say 25 Approved registrations thats 25 ‘sold’ tickets, if a user (or combination of users) then selects 5 tickets but hasn’t completed the registration yet, you’ll have 5 ‘reserved’ tickets.

At the point if another user selects a ticket and attempts to register, they will register as a waitlist user as Sold + Approved == Limit on the event.

The only way your going to prevent this is to use a Default Registration Status of Approved.

The support post ‘Registrations still possible despite limit reached’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 2 months, 1 week ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!