Support

January 7, 2017 at 2:41 pm

Hello and happy new year! In registrations since December 28 (as far as we can tell) we’ve had two instances of registrations being overwritten, and one that we can tell that did not show up entirely, though we received a notification of their registration. For example of the overwriting:

1. John Doe signs up for Event A.
2. Jane Doe is next to sign up for Event A.
3. Jane Doe’s information now shows up instead of John Doe’s, so that it now appears Jane Doe has signed up twice.
4. The only thing that proves she hasn’t is that we receive a notification of John Doe’s sign up, and that the payment in Stripe has his email address and the timestamp matches the one with the transaction.

I fixed the two instances in phpmyadmin by replacing the attendee ID number, and filling in the questions from the notification email. However, it is virtually impossible to find out if there are any more instances of this unless we manually comb each one (I only noticed these two because they emailed to confirm or ask questions, and I checked).

In the second issue where someone signed up, we have the payment and the notification email, but they are nowhere to be found in Event Espresso. Maybe they too got overwritten, but on the event they signed up for, no one gives the appearance of having signed up twice like in the other issue.

I have updated Event Espresso as soon as updates have become available, so are either of these issues a known bug? It would take days to comb through and find out if there are other occurrences of this on our end, matching notifications to registrations in EE, and checking transaction IDs in stripe with registrations in EE. Thanks!