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Registrations not showing

Posted: August 10, 2020 at 4:02 pm


Lisa Jansen Thompson

August 10, 2020 at 4:02 pm

We had two people who had registration confirmations for one of our trainings but we have no record of them registering. I have searched multiple ways – including by the event as well as by registrations (using their names). They have sent proof of their receipt.


Lisa Jansen Thompson

August 10, 2020 at 4:06 pm

We had 2 people register (showed proof of receipt) and they are no where to be found in our registration. We have searched by their names and by the event, as well as by the date on their receipt.


Tony

  • Support Staff

August 12, 2020 at 7:28 am

Hi Lisa,

May I ask, what exactly did you they send you as ‘proof of receipt’?

What details do have for these users? Just name and email?

Using EE3 or EE4?


Lisa Jansen Thompson

August 12, 2020 at 10:41 am

EE 4.3

They received a pdf “receipt/invoice” We shave their name and email only because they emailed us – as they are not showing up in our registration system at all.


Tony

  • Support Staff

August 12, 2020 at 12:47 pm

EE 4.3

4.3? The latest version is 4.10.6.p, is that the version installed on your site?

You can find it in Dashboard -> Plugins.

Find ‘Event Espresso’ in the list and look at the version number.

Do you have the PDF? If so can you send it to me at support[at]eventespresso.com

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: publish

Updated by  Tony 1 month, 2 weeks ago ago

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