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support@sageisland
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October 19, 2021 at 6:30 am
We are intermittently having an issue where registrations are not reporting. We only accept Paypal, the user pays and we can see the transaction in Paypal but the registration is nowhere to be found in the backend.
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Tony
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October 19, 2021 at 6:58 am
Hi there,
Which PayPal payment method are you using?
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support@sageisland
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October 19, 2021 at 7:18 am
We use the Paypal Express option in settings using the API Username, Password, and Signature.
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Tony
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October 19, 2021 at 7:31 am
OK, so any caching enabled on the site/server at all?
When registering onto the site, are these users registering once or multiple times?
Event Espresso creates registrations really early in the process and then updates them as they go through each step, for example, once you click submit on the ticket selector an EE_Registration is created in the database with a status of incomplete.
When the attendee adds their details on the attendee information step, the registration updates within database to have the EE_Contact related to it and updates it’s status to Pending Payment.
This means that even with issues with payment, registrations should always be saved within the database and show up in Event Espresso -> Registratrion as payments are basically the last step and separate from EE_Registrations (payment relate to the transaction, which is related to the Registration, but payments are not directly related to Registrations).
This may sound like an odd question but how are you check for these registrations on the site?
Do the users receive any emails for the event?
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support@sageisland
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October 19, 2021 at 7:45 am
We have server caching disabled and there are no plugins that are installed for caching. We get the receipt emailed from Paypal with the registrant information, when searching for that name in the EventEspresso Registrants section they are non-existent.
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