Support

August 28, 2017 at 8:41 am

Hi Tony;

First thanks for answering.

Regarding your suspicions, the users are from other states so it’s hard to tell what they are doing. However, if what you say is true, I should have at least *one* registration, right? but I have none instead.

Some details about my setup:

– I have several (previous, expired) events in my database, with thousands of registries; most of them use the same custom registration ID. I don’t know if this affects in any sense.
– I use a custom registration ID; the one I use is actually a bank reference (alphanumeric with mod10 digit check); people register at the site, they take their registration ID to the bank, then when the bank issues my balance, which I get as a text file with all the deposits by reference number, so when I get this text file I then feed it to a custom routine to mark the corresponding register as payed.
– In the past when I couldn’t find the registration ID I had to go directly to the database, and all the time it was just error at the bank (mistakenly capturing 2 for Z, I for 1, and so on), but this time I have references that are nowhere to be found in the database.

I did some registrations at work but couln’t find who the culprit is. Today I’m going to stress the registration workflow to see if I can find the error, I’ll let you know if something happens. In the meantime, if you need any info or want to check something up at my site, you just have to ask.

Thank you in advance.

August 29, 2017 at 9:20 am

Hi Josh,

No, some registrations are sent, but when I check in the DB they aren’t nowhere to be found. I ran some tests at work, and found some warnings, this for example:

PHP Warning: array_merge(): Argument #2 is not an array in /home/cursillosd/domains/cursillosdemexico.org/public_html/wp-content/plugins/event-espresso/gateways/process_payments.php on line 30, referer: https://outlook.live.com/

Testing yesterday I made 30 registrations, 9 of them failed; no trace of them in the database, but those that failed did receive the email with the link to their ticket, however when clicked they get redirected to the home page, because the registration ID can’t be found.

August 29, 2017 at 12:11 pm

Hi Tony:

The key here is that people register *and* receive the email with details, but the data is not in the database…

As for the steps for the registrations I made, I just gave the links to fellow coworkers and told ’em to register, nothing fancy or elaborate. Out of 30 registrations, 9 seemed to be made, but didn’t; when they received the email and clicked on their names, they were taken to the home page instead of their respective tickets. Then I searched and the data was nowhere to be found.

Again, anything you need, I’ll provide; versions I’m using, even access to the site, you just have to ask.

Thanks in advance.

August 29, 2017 at 1:52 pm

Hi Tony,

On the tickets being paid or free; they are issued and then the attendee goes to the bank to deposit their event entry fee using their system-generated registration ID – it’s actually a mod10 bank reference.

‘Send registration confirmation emails before payment is received?’ is set to ‘yes’, and I can’t change it, because it’s a requirement (because of the bank reference thing).

Some stats on the 9 registrations that failed;

– They were made by three users.
– Only one of the users used the “back” button, but reloaded the page every time he did so; everyone else entered the event link directly in the address bar to get a new registration page.
– One of them failed at first try.
– Some registrations actually were placed correctly (the user even got to open the ticket), and later they were gone – nowhere to be found.
– Every user had at least one registration failure.

Hope this helps.

August 30, 2017 at 3:01 pm

Ok, I get what you are saying.

What can I do to avoid clicking that link?