|
KarenC
|
April 4, 2016 at 12:31 am
The registrations CSV report does not appear to include all records that are being display for the event. I’ve tried an event where there are 12 registrations with 11 that are paid and the report only had the 11 paid. So I thought it only downloads the paid ones. Then I had another test event where there are 5 unpaid registrations but 3 records were downloaded. Am I missing something? Please advise.
Thanks,
Karen
|
|
Tony
|
April 4, 2016 at 5:41 am
Hi Karen,
It is the registration status that determines if the registration should be included.
Approved registrations should always be included (the ‘status bar’ on the left will be green)
Pending Payment registration (status bar will be blue) should be included if there transaction is also incomplete (TXN date will be blue and show ‘incomplete’ under it)
Any other status should not be included.
Can you take a screenshot of the registration list and post it here so we can view what you are exporting? You can use a tool like monosnap to take a partial screenshot and blue the details before posting.
|
|
KarenC
|
April 4, 2016 at 5:57 am
Hi Tony,
Thanks for your explanation which was very good. I’ve checked the transactions and they are all spot on! Perhaps you can include this bit in the documentation as I read it before asking this question and the documentation did not have all the info as you’ve explained.
Thanks for your help again.
Cheers,
Karen
|
|
Tony
|
April 4, 2016 at 6:08 am
You’re most welcome.
Just to check I’m adding it in the best section, do you mean here:
https://eventespresso.com/wiki/how-to-export-registrations-to-csv/
Or did you view somewhere else?
|
|
KarenC
|
April 4, 2016 at 6:11 am
Yes, Tony. That was the documentation I found. Thanks.
|
|
Tony
|
April 4, 2016 at 7:32 am
Thank you, I’ll get that page updated with some additional notes.
If you have any further problems please let us know.
|
