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BeeMarie44
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April 19, 2016 at 2:07 pm
I have an event registration set up with 20 registrations marked as “incomplete” that didn’t capture any of their info. It is a free event, so no payment is captured, but this is a big problem because there are only 45 seats available and that would mean that half of them should already be taken. Since there was no info captured, I have no way of knowing who to contact to tell them to register again… When me, my husband, my mom – anyone I ask to test it for me – registers, it works just fine. But everyone else who tried since yesterday, I am now discovering, has failed.
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Lorenzo Orlando Caum
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April 19, 2016 at 2:21 pm
Hello,
What version of Event Espresso (can be found in your WP plugins screen) are you using for your project and who is your web host (hosting provider)?
Are you using any caching services on your site (e.g. W3 total cache, WP super cache)?
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Lorenzo
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BeeMarie44
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April 19, 2016 at 3:34 pm
Hello,
Our version is 4.8.40.p and I have no caching services installed.
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BeeMarie44
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April 19, 2016 at 3:52 pm
I should also add that all the other events with registrations that I have set up are working perfectly – this is the only one causing any problems.
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Lorenzo Orlando Caum
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April 25, 2016 at 8:25 am
Hello,
Could you provide a link to this specific event so we can take a look?
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Lorenzo
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Lorenzo Orlando Caum
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April 25, 2016 at 11:23 am
Thanks. There are two JavaScript errors for a webcomponents.js from your theme:
http://cl.ly/0E1s3c0p121P
That is breaking registration checkout as the page refreshes. I tried registering under the name USERTESTING / TESTINGUSER.
Was this theme created by a member of your team?
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Lorenzo
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