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Registrations causing a big problem

Posted: January 5, 2021 at 12:11 pm


jayzoclay

January 5, 2021 at 12:11 pm

Hi,

I have been using EE for 6 years on my client’s site. I am using version Version 4.10.10. Now I am having problems with classes listed as ‘sold out’. After I cleared the “abandoned” registrations, I still see it listed as ‘sold out’. I then went back in and noticed there were several ‘reserved’ spots. I am pretty sure that the number of tickets have not been within the last hour. Where can I go and set this so it doesn’t happen again? For the interim, I went in and “Maintenance -Reset Data – .
Reset Ticket and Datetime Reserved Counts” but that is a short term fix. Clearly, the time has been adjusted as this is literally impossible that 5 spots in almost every class have been ‘reserved’ in the last hour. It seems like there is an issue with that time function. Please help as my client shouldn’t have to monitor that number as well.

I can see my client going in and clearing the “abandoned” orders (which puts the class spots back in), but this is sort of ridiculous.

Thanks,
Gina


Tony

  • Support Staff

January 6, 2021 at 5:55 am

Hi Gina,

When did you start running into the above?

After I cleared the “abandoned” registrations, I still see it listed as ‘sold out’.

Just to clarify, how are you clearing these out?

I then went back in and noticed there were several ‘reserved’ spots. I am pretty sure that the number of tickets have not been within the last hour.

The reservation system use WP_CRON to track registrations and clear spots so if reservations are always sitting in Reserve it may means there’s an issue with WPCRON on the site.

Go to Tools -> Site Health

Wait around 1 minute for the tests to complete, do you see any errors about scheduled tasks, loop back requests or similar?

Clearly, the time has been adjusted as this is literally impossible that 5 spots in almost every class have been ‘reserved’ in the last hour.

That’s not impossible, or even unlikely if bots have started scraping your site.

Do you have reCaptcha enabled on the ticket selector?

Nothing has been changed with how the reservation system works in a long time now (in fact, it hasn’t needed any modifications since it was included in EE) so I don’t think this is from something we’ve changed in 4.10.10

It seems like there is an issue with that time function.

Sorry, but which time function are you referring to here?

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Status: closed

Updated by  Tony 2 weeks, 5 days ago ago

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