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clrc
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February 17, 2015 at 7:20 am
I am a new EE user, running 4.6.7 on wp 4.1
Here are our events:
http://clrc.org/event-listing/
You can see opn the events where there is no charge (ex. http://clrc.org/events/first-monday-everson-museum-of-art/) that it will display a “This registration step cannot be completed. Please refresh the page and try again.” On checking the log, the user was registered, but does not generate an email or allow the user to “complete” registration.
Where there is a charge (ex. http://clrc.org/events/systematic-reviews-the-role-of-the-librarian/) selecting the Invoice payment option leads to a blank screen.
Please help!
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Tony
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February 17, 2015 at 8:15 am
Hi Matthew,
Can you go to Event Espresso -> Messages.
Check if there is both a Registrant Pending Payment and Registration Approved messages types in the list.
When you see a white screen in WordPress this usually means a fatal error is being thrown somewhere. Can you enable WP_Debug in you wp-config.php file and retest the registration please. You should see some form or error output to screen. If you post that here we can investigate further.
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clrc
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February 17, 2015 at 8:32 am
Hi Tony,
Both messages are present in the messages console.
I enabled debug. I’m now seeing the following instead of the blank page:
Fatal error: Class ‘DOMDocument’ not found in /var/www/html/clrc.org/wp-content/plugins/event-espresso-core-reg/core/libraries/messages/messenger/assets/email/CssToInlineStyles.php on line 235
Any other ideas on the free registrations being blocked?
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clrc
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February 17, 2015 at 10:20 am
On refreshing the “free” registration after it fails to go through, I’m now getting the same error:
Fatal error: Class ‘DOMDocument’ not found in /var/www/html/clrc.org/wp-content/plugins/event-espresso-core-reg/core/libraries/messages/messenger/assets/email/CssToInlineStyles.php on line 235
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Lorenzo Orlando Caum
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February 17, 2015 at 11:51 am
Hi Matthew, a module from PHP may be missing from your server configuration.
Could you ask your webhost to enable the PHP xml module?
Here is an example from the WordPress support forums:
https://wordpress.org/support/topic/plugin-import-html-pages-requires-php-xml-if-you-get-error-domdocument-not-found?replies=1#post-1955932
Once that has been done, the error should clear up.
Thanks
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Lorenzo
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clrc
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February 17, 2015 at 12:06 pm
installed the module, but the error remains.
Is there a required version of php I should be running on the server?
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clrc
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February 17, 2015 at 12:33 pm
for reference, I’m on 5.3.3
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Lorenzo Orlando Caum
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February 17, 2015 at 12:39 pm
Hi, we recommend PHP 5.4 and up. Also be sure to restart the services on the server afterwards.
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Lorenzo
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Seth Shoultes
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February 17, 2015 at 1:25 pm
It sounds like the PHP DOM Module is not installed on your server. Can you please check with your hosting provider to make sure the PHP DOM Module is installed and activated on your server? Here is more information: http://php.net/manual/en/intro.dom.php
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clrc
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February 17, 2015 at 1:34 pm
Great, i’m back on track. Thanks so much!!!
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