Home Forums Event Espresso Premium Registrations are timing out and then resolving back to first page

Registrations are timing out and then resolving back to first page

Posted: May 27, 2020 at 9:06 pm

Michael Burroughs

May 27, 2020 at 9:06 pm

Hey! I know this is likely a server issue. But you guys are better at diagnosing and i have already exhausted their brainpower.

1. We use SUCURI firewall.
2. ALL registration pages are non-caching
3. SUCURI has been added to our WHITELIST in WHM and cPanel
4. Our users are getting to the payment option and the system either times out or refreshes to the first registration page.

I am at a loss on this. It sounds like caching, but no caching is being done and does not appear to be the issue. The server timeout seems to be an issue with the server, but I am not showing any excessive use of resources on the server-side. It is baffling. Please give me your thoughts on a solution. Thanks!


  • Support Staff

May 28, 2020 at 7:17 am

Hi Michael,

Just noting here that I’ve replied directly to your support token request via email.

Please follow up there and we’ll work through any issues.

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: publish

Updated by  Tony 5 months ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!