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registrations approved with out payment

Posted: August 2, 2020 at 8:48 am


August 2, 2020 at 8:48 am

The system is set up to only approve registrations if paid for but for some reason, it keeps approving tickets that are NOT paid, people go in and register and on the payment screen they X out and the system approves them and I’m having to go in each time and manually change them to pending payment… is there a glitch? anything I can do to fix this?


  • Support Staff

August 3, 2020 at 7:45 am

Hi there,

Looking at your events, they have the default registration status set to Approved which means they are set up to approve all registrations regardless of payment.

‘Pending Payment’ is the default option for Event Espresso as it is how most users want registrations to work in that users who register but don’t pay don’t take a space in the event, users that do pay are Approved and count in the ‘sold’ values.

Pending Payment registrations automatically change to ‘Approved’ when the total amount owed is equal to the total amount paid, or the admin manually changes the registration status.

So first we need to make sure your sites default setting hasn’t been changed, go to:

Event Espresso -> Events -> Default Settings (tab)

Check the ‘Default Registration Status’ setting, if it has been changed to ‘Approved’ then set it to ‘Pending Payment’ and save.

Important note – that setting is the default setting used for all new events created. So any events created from now use whatever option is set there, meaning as of now they will use ‘Pending Payment’.

Next, Event Espresso allows each individual event to set the Default Registration Status value within it as you could use ‘Pending Payment’ for Events A,B & C and then ‘Approved’ for Events X & Z, so it is an event-specific option. That means you need to edit your current events and change the ‘Default Registration Status’ to be ‘Pending Payment’.

You do that in the ‘Event Registration Options’ metabox, its the bottom option shown here:

Setting both the Default default registration status option to ‘Pending Payment’ and all of your current events default registration status to ‘Pending Payment’ will prevent all registrations from being automatically Approved moving forward.


August 6, 2020 at 7:50 pm

Wow thank you!!!!


  • Support Staff

August 7, 2020 at 7:53 am

You’re most welcome.

Any further issue just let us know.

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