Posted: June 12, 2019 at 4:45 am
I have a few questions: Please note that i register couples. So each registration includes 2 attendees.
As you’ve mentioned, by default the questions/answers are not included in the Pending Payment email sent to the admin but they can be added.
Go to Event Espresso -> Messages -> Default message templates -> Registration pending payment -> Edit Event Admin
Then scroll down and in the
My template looks like this – https://monosnap.com/file/0RRrw4EAYCbVzak7VnAyXj7fPiIVTd
That should include the questions in a pretty much the same format as the ‘Registration Approved’ message does.
We don’t have an option to retrigger just the event admin emails currently.
Depending on how long ago the registration was made, their emails may be in the logs which you can resend.
Find the registration in Event Espresso -> Registrations, then click on the icon
EE will list the messages it has in the logs related to that registration, if the Event Admin email is listed there you can resend – https://monosnap.com/file/jx4SHpRkzHoW7KpmBUPYmmR7Fr10ke
If it’s not listed it’s no longer saved in the log so cant easily be resent.
Not currently, you would need to export the CSV for the event and then filter the CSV after that using a spreadsheet editor.
appreciate and implemented the above.
Suggestion to EE:
Be great if there was a way for admin to download individual registrations with all the questions and answers and all contact info in one pdf format. That PDF would include the info from all attendees on that registration as well. Currently it is possible to do that by downloading the receipt from the transactions. however that receipt does not have phone number and address of each attendee–only has name and email address on receipt.
Thank you for the suggestion.
The receipt template can be edited to include additional information if that will do what you need?
Go to Event Espresso -> Messages -> Default Message Templates -> Receipt
If you click the icon you’ll see a list of all available shortcodes in that section. Address and Phone info have their own shortcodes.
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