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kcray
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February 26, 2015 at 10:03 am
Hi Guys,
I have been receiving calls from customers attempting to register for an event.
When they get to the registration screen, they select qty 2, then register and get an error,or only displays qty 1 fields for registration.
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kcray
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February 26, 2015 at 10:09 am
Work around, is to remove option to order more than 1 ticket, from the Event Registration options screen.
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Tony
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February 26, 2015 at 10:34 am
Hi kcray,
I just tried a registration with Chrome and Firefox, both failed.
Looking within the page source I can see you have WP-Super-Cache enabled, you’ll need to exclude Event Espressos critical pages from caching in order for the registration to work correctly.
We have a guide on how to do this here:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
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kcray
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February 26, 2015 at 11:40 am
Hi Tony,
Thanks!, while we have the WP-super-cache plugin, it was not enabled. I had another cache plugin called Quick cache, which once disabled, solved the problem.
Thanks for your prompt support!
Really appreciated.
Cheerz
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Tony
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February 26, 2015 at 11:47 am
Just to note for future use, when you de-activate Caching plugins they usually do not actually delete the cache.
When I viewed your site source earlier it had a comment from WP-Super-Cache at the bottom of the page, so it was serving a previously cached page.
When de-activating caching plugins the best thing to do is to disable the caching feature (not the plugin itself (yet), there is usually an option to enabled or disable caching within the plugin settings) then delete/purge the cache, then de-activate/delete the plugin.
Little more long winded but helps prevent caching issues further down the line.
Anyway, I’m glad your back up and running 🙂
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