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Registration – there is no lost or forgot your password prompt?

Posted: August 3, 2020 at 3:26 pm


TLH Senior Center

August 3, 2020 at 3:26 pm

I was just helping a participant with registration, and I noticed that on Event espresso, when they get to the Registration page that asks for username and password, there is no lost or forgot your password prompt. You have to type in a username and password (with one being incorrect) and enter to get the message incorrect username or password and then it gives you the lost your password link. People who know that they have forgotten their password never get to this step and call or email us for help before they even get the opportunity to try and change their password. Can you ask Michael to add the lost your password link below the box that asks for the password for people who know that they can’t remember theirs? This should cut down on requests for help with registration.

https://www.tallahasseeseniorfoundation.org/registration-checkout/?uts=1596489947#checkout


TLH Senior Center

August 6, 2020 at 7:02 am

Hello, any ideas here?


Tony

  • Support Staff

August 10, 2020 at 8:08 am

Hi there,

Currently, we don’t have an option to include a reset link on that step but it is filtered so can be done with a snippet, like this example:

https://gist.github.com/Pebblo/96bce9749633ae9817176209532abf19

Add that to a custom functions plugin on your site, we have some documentation on creating one here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

You may need to adjust it to suit your needs but by default will do something like this: https://monosnap.com/file/WWzlyDPL4mHTuJDP0zEryqclnjdpFf

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: publish

Updated by  Tony 1 month, 2 weeks ago ago

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