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Registration step could not be completed – the data could not be applied

Posted: July 12, 2017 at 3:42 am

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Boudewijn Vermeulen

July 12, 2017 at 3:42 am

After entering registration details (first name, last name, email address) an error screen appears, saying that the data entered could not be applied to a valid registration


Josh

  • Support Staff

    •

July 12, 2017 at 6:11 am

Hi Boudewijn,

This is usually the result of caching, where the registration page is being served from a cache which affects the session state. Can you go to your caching plugin’s settings and set it to not cache the Event Espresso pages? Here’s a link to a guide that shows how:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/#w3totalcache


Boudewijn Vermeulen

July 12, 2017 at 10:14 am

Hi Josh,

Thanks for the reply! I’ve made the changes and see what will come of it.
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Status: closed

Updated by Boudewijn Vermeulen 7 years, 6 months ago ago

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