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One New Man
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May 22, 2019 at 4:55 pm
Registration Spreadsheet Won’t Download
Screen after I click to download spreadsheet says
“Generating file event-espresso-registrations-2019-05-22 18-53-16.csv…
The file will download automatically when done, and then you will be redirected.”
It just stays frozen there.
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Tony
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May 23, 2019 at 6:56 am
Hi there,
It means there’s either a JavaScript error being thrown on the page, or theres an unexpected result from the server (generally meaning a fatal error was thrown and no response was received at all).
If you open up Chrome Dev Tools (or similar) and go to the ‘Console’ tab within that, then click the button to start the CSV, does it show any error there?
If not, check your server error logs around the same time you clicked the button, any errors? (You host will usually provide a section in your control panel to view server side errors).
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