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Registration skips check out

Posted: December 17, 2012 at 9:43 pm


jadea

December 17, 2012 at 9:43 pm

I have issues with the registration page after hitting the submit button. It doesn’t go the the confirmation page or the payment options page to complete the checkout it goes instead to the event-registration page.

http://www.gycsouthwest.org/event-registration?ee=40


Dean

December 18, 2012 at 3:05 am

Hello Jadea,

IF this just occurred after updating Event Espresso, then it is likely due to having old template files in wp-content/uploads/espresso.

Please remove them or rename the directory and test again.

Note that any modifications will be removed when the directory is renamed and you will need to port over modifications from the old template files to the new template files.


jadea

December 18, 2012 at 8:47 am

Hi Dean. I don’t have any templates in that directory. I tried renaming it and it still doesn’t go to the checkout page.


Dean

December 19, 2012 at 12:03 am

Hi Jadea,

Is your theme from Themeforest? Sometimes theme developers use specific code to change the formatting that WordPress does and this can play havoc with plugins shortcodes.

Can you look in your themes functions.php to see if there is code similar to this

If there is you can either try to remove it or you can try wrapping your [ESPRESSO_EVENTS] shortcode on the default event registration page in [raw] tags?

eg [raw][ESPRESSO_EVENTS][/raw]


jadea

December 19, 2012 at 12:41 am

I’m using the Responsive Theme and looked for the code on the link above and there is none. Even if I changed themes it’s still bypassing the payment page.


Seth Shoultes

  • Support Staff

December 19, 2012 at 1:43 am

The site is in maintenance mode, so we can’t see it. It sounds like you may have a redirection or permalink issue.


jadea

December 19, 2012 at 1:47 am

Hi Seth. I was working on updating the site. I took it out of maintenance mode now.


Dean

December 19, 2012 at 8:53 am

OK, a few things to check.

Can you check that the Pages in the Event Espresso General Settings are correct and have the correct shortcodes.

Reset your permalinks (just go to the permalinks page and save)

Create a new page for the Espresso Events shortcode (the main registration page). We have seen it in the past where something (we are still not sure what) stops the page from being seen, but by creating a new page and allocating it in the General Settings it sometimes resolves the issue

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Status: closed

Updated by  Dean 6 years, 12 months ago ago

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