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Melanie Meszaros
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September 21, 2015 at 11:27 pm
I’ve done a ton of searching on the forum here, to no avail. I can see the same issue for a few people, but those solutions don’t apply here. So here’s my issue. Ee4 is randomly falling with some customers. After they fill out the form it erases it, and then complains that the first name is a required field. I can’t get it to fail for me, but I’ve had it happen to enough people to have long surpassed coincidence. What is happening? I’m using the newest event espresso, and the latest WordPress versions. With a modern and compliant theme.
http://www.theheartofawoman.net/Blog/events/2015-fall-retreat/
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Lorenzo Orlando Caum
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September 22, 2015 at 5:52 am
Hi there Melanie,
I see that WP Super Cache is running. Could you confirm that you have no cache rules setup for Event Espresso pages?
Please see this tutorial:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/#wpsupercache
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Lorenzo
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Melanie Meszaros
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September 22, 2015 at 7:14 am
Hi Lorenzo,
I can confirm that all of the rules as described in your document are setup so that WP-Super-Cache will not cache EE critical pages. Any other ideas?
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Lorenzo Orlando Caum
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September 22, 2015 at 8:57 am
Hello again Melanie,
Your events listing page slug is different than the example that we provide for a default install.
Yours is /Blog/events/
Could you copy and paste those slugs that were added to the no-cache rules area here so we can double-check them?
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Lorenzo
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Melanie Meszaros
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September 22, 2015 at 1:45 pm
The blog directory only hits the dynamic pages EE generates (such as the Event List, and Venue List). The others (transactions, checkout, etc) are the stock. Here’s the strings I have.
wp-.*\.php
index\.php
/registration-checkout/
/transactions/
/thank-you/
/registration-cancelled/
/Blog/events/
/Blog/venues/
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Tony
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September 23, 2015 at 4:33 am
Hi there,
You actually don’t need ‘/Blog’ at the beginning of the events and venues strings, you can keep them if you prefer but WP-Super-Cache will exclude the page if the string exists within the whole of the URL so adding /Blog to the beginning makes it more specific.
So right now it will only exclude those if they contain ‘/Blog/events/’ (or venues)
Using /events/ (and /venues/) will continue to exclude those as ‘/events/’ is still present within ‘/Blog/events/’
That make sense?
We recently had a member report issues with the theme you are using (unrelated to this issue) and you may want to check this post:
https://eventespresso.com/topic/why-is-ee4-deleting-tickets-from-events/#post-173996
The theme is including Javascript on the event editor pages that will prevent you from creating additional tickets. There is a site specific plugin in available here:
http://take.ms/ruFjE
Which will prevent that javascript from loading within the editor.
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Melanie Meszaros
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September 23, 2015 at 11:49 am
Hi Tony,
Thanks for the reply. I’m unsure how an issue in the admin side applies here though on the customer facing side. :/ FWIW, I’ve not had any issues yet making events or working with anything on the admin side using the Minimaze theme.
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Tony
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September 23, 2015 at 12:02 pm
I’m unsure how an issue in the admin side applies here though on the customer facing side.
Apologies I wasn’t trying to imply that this was causing your issue on the front end. I mentioned this to prevent this from casuing problems further down the line.
So if you create a new event, click to add create a couple of new tickets then just publish the event, do you have multiple tickets or just a single ticket in that event?
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Melanie Meszaros
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September 23, 2015 at 12:21 pm
Interesting. I hadn’t needed to create an event for a while. It now only saves the one as mentioned in that other thread now. It didn’t do that back when I set my last event up in July.
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Tony
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September 23, 2015 at 12:30 pm
Has the theme been updated since then?
Just trying to work out if this is due to something being added to the theme or something we have changed. Installing the plugin mentioned above just dequeues the themes Javascript on the event editor page, which allows it to work again.
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Melanie Meszaros
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September 23, 2015 at 1:18 pm
It has updated twice since then.
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Josh
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September 25, 2015 at 5:20 pm
Hi Melanie,
I can’t get it to fail for me either. If anyone else reports this, can you ask them to try clearing their browser’s cache? If clearing the browser cache does not help, can you ask them to go to supportdetails.com and send that info?
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