Support

December 10, 2012 at 11:19 am

Hi justin,

I’ll follow up with each of your questions below:

My customers all pay for two tables at one time. With seating chart plugin, how do I allow them to select two seats or pay for multiple seats at once?

The seating chart add-on allows you to select/pay for multiple seats if you have group registrations enabled. I checked your site, and the event I looked at already had this set up:

screenshot

In this case, it would be better to re-label this to say something like “Add more tables?” Which is related to your next question, which I’ll cover next. Please note that the Seating chart alpha requires full attendee info entered for each seat/table that gets reserved.

How do I change the name “seats” to “tables” throughout the site?

Most text strings in Event Espresso are translatable. While you could go through multiple template and function files to reword these, it’s a lot cleaner and easier to maintain if you create your own “English” translation file. Here’s a brief outline on how to do this:

1) We recommend poedit for working on translation files: http://www.poedit.net/

2) After you install poedit, you can download a copy of event-espresso and open the /languages/event_espresso-en_US.po file in poedit.

3) Use the Find tool to pull up the text string you need to modify.

4) Enter your text string modification in the lower text area.

5) Repeat, save, then upload the .po and newly generated .mo files to the wp-content/plugins/event-espresso/languages/ directory on your server.

How do I allow them to pay for multiple events in one checkout?
This is a flea market and sometimes people go in and want to buy multiple tables for a few months in a row. It could be 20 events that they want to register for at once, and they almost ALWAYS want two or more “tables” (seats).

While it’s possible to register for additional seats/tables within a single event, the Multi Event Registration add-on checkout does not include the seating chart functionality. This is currently a limitation of the Seating Chart and Multi Event Registration add-ons.

It also seems a little buddy or unintuitive as you move through the registration process. Any ideas on how to streamline or clean this up?

In addition to changing the text strings where applicable, there are a few options you may be able to use to make it so the user has fewer screens to click through:

1) You can skip the confirmation page by going to Event Espresso>General settings and under Advanced Features, set “Skip Confirmation page during registration process” to yes.

2) If you are offering only one payment option and it’s an offsite option (eg. PayPal) you can set the “Bypass Payment Overview Page” option to yes in the gateway settings. This will redirect them to the payment site after they submit their registration.

December 12, 2012 at 11:48 am

Hi there,

Please note my replies below:

I updated all the template files and updated the php.ini file as you
instructed. The template files were all exactly the same size which
leads me to believe that it wasn’t an issue with the template files.

A few changes to a few lines of code will not make much of a difference in files sizes.

It appears that you are still using the old templates in /wp-content/uploads/espresso/templates, because the error message continues to display.

In Event Espresso 3.1.28, it read:
$data->event = $wpdb->get_row( $wpdb->prepare( $sql ), OBJECT);

In Event Espresso 3.1.29, it reads:
$data->event = $wpdb->get_row( $wpdb->prepare( $sql, NULL ), OBJECT);

I recently changed some of the language in the .po and .mo files to fit our flea market model, could this be the issue. I did replace the word attendee with “table renter” or “table rental” in almost every place it occurred.

Changing the wording of the text strings in language files will have not effect on the functionality of the plugin.

There is still and error displayed on the page and it is still passing an amount of $0.00 to paypal.
You also didn’t address this issue, please try and go through the process yourself of trying to hold multiple “tables” and let me know how to fix it.:
“I’m also still having the problem as I click the submit button at the bottom to add more table rentals. It auto redirects me to paypal to pay for the first table without letting me add the second, third, or fourth table before I pay. This is a huge problem as I imagine a lot of people think they will be done after one table rental paying for both. Please advise. Thanks!”

Let’s verify that the old templates are not overriding the core templates first. Many times issues like these are resolved by using the core templates instead of the modified templates. Please note that the calendar and featured image code was also added to the new versions templates.

You can also download a fresh copy of Event Espresso and do a diff comparison between the templates in the plugin and in your /wp-content/uploads/espresso/templates directory. An application like Diffmerge will highlight the differences, and other text editors like TextMate have similar features.

December 17, 2012 at 2:31 pm

Hi Justin,

Have you tried installing the updated files that Chris sent?

December 17, 2012 at 3:21 pm

Hi Justin,

You will also need to update to version of Event Espresso that is compatible with the update for the seating chart add-on update that Chris sent. I’ll email you a copy.