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AmritYoga2015
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June 13, 2017 at 3:50 pm
Hi,
we have a problem with the registration flow, suddenly is not working, we updated EE to 4.9.41.p!
the problem is happening in all events, no info is going out in the logs, this event can be use as example:
https://www.amrityoga.org/allevents/salesforce-org-sync-tester-event/
https://www.amrityoga.org/registration-checkout/?uts=1497389530#checkout
when the attendee info is submitted it leads to:
https://www.amrityoga.org/registration-checkout/?uts=1497389531&step=attendee_information#checkout
this page is blank, if i hit enter in the URL bar it shows info and submitting again will lead me to:
https://www.amrityoga.org/registration-checkout/?uts=1497389531&step=payment_options#checkout
this page is also blank.
we need to get back working the registrations ASAP.
thanks
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Josh
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June 13, 2017 at 3:54 pm
Hi there,
Have you activated WP_DEBUG to capture the error that causes the blank page? Along with that, have you tried the troubleshooting checklist?
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AmritYoga2015
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June 13, 2017 at 4:06 pm
yes, i activated WP_DEBUG, no logs are generated.
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AmritYoga2015
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June 13, 2017 at 4:24 pm
1. Check the Version Number of Event Espresso = DONE we have the last one!Event Espresso – 4.9.41.p Version 4.8
2. Check for a Theme Conflict = DONE it is happening with Twenty Seventeen theme also.
3.Check for a Plugin Conflict = DONE also problem keep on.
4. Check for a JavaScript Conflict = DONE no error goes out in the browser console, just: fbevents.js:24 Resource interpreted as Document but transferred with MIME type image/gif: “https://www.facebook.com/tr/”.
5. Specific error messages and their solutions = DONE
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Josh
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June 13, 2017 at 4:25 pm
That’s not what I meant. Do you know how to activate WP_DEBUG so the errors are displayed on screen (instead of written to a log)? Also, does the error occur with all othe plugins deactivated, using one of the default themes?
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AmritYoga2015
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June 13, 2017 at 4:36 pm
no, I only activated WP_DEBUG in wp-config.php
how do i show errors on screen??
i tested separated default themes and all plugins deactivated.
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Josh
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June 13, 2017 at 4:39 pm
define( 'WP_DEBUG_DISPLAY', true );
Has anything changed on your website? Including updates to the server’s software, changes to the site’s .htaccess file, or other changes?
If you go to Event Espresso > General Settings > Admin Options, is the Encode Session Data option set to Yes? If no, you can set the option to Yes, then save.
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AmritYoga2015
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June 13, 2017 at 4:51 pm
we had clients doing registrations today at 2:33pm aprox 4:00pm we got a notification saying registrations are not working! nothing was change in wordpress but we are hosting in goDaddy, idk if there was a change in the server.
Encode Session Data was = NO ….now is YES!
Enable Full Logging = YES
still blank page after submitting the info…
no logs out in the page.
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AmritYoga2015
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June 13, 2017 at 4:54 pm
// Enable WP_DEBUG mode
define('WP_DEBUG', TRUE);
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', TRUE );
@ini_set( 'display_errors', 0 );
@ini_set('log_errors','On');
@ini_set('display_errors','Off');
@ini_set('error_reporting', E_ALL );
still blank
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Josh
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June 13, 2017 at 7:42 pm
@ini_set( ‘display_errors’, 0 );
and
@ini_set( ‘display_errors’, off );
will keep errors from displaying.
You will need to find out what was changed on the server, GoDaddy should have a record of what was changed.
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AmritYoga2015
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June 14, 2017 at 6:52 am
yes, i noticed that later but even like this:
// Enable WP_DEBUG mode
define('WP_DEBUG', TRUE);
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', TRUE );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', TRUE );
//@ini_set( 'display_errors', 0 );
//@ini_set('log_errors','On');
//@ini_set('display_errors','Off');
@ini_set('error_reporting', E_ALL );
i keep getting a blank page.
suddenly something happen and it is working again, idk how.
thanks for your help, i appreciate it
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Shanna
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June 14, 2017 at 8:24 am
Hi, we are having the same issue. We are getting a blank page after the payment processing through Mijireh:
/registration-checkout/?uts=1497448860&step=payment_options&action=process_gateway_response&selected_method_of_payment=mijireh&spco_txn=80246&order_number=A105E1863F707F464E5EF34C#checkout
No errors are showing with the wp_debug set to true.
The transaction gets recorded as complete and emails are being sent, but the page does not redirecting.
Any help is greatly appreciated.
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Josh
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June 14, 2017 at 8:39 am
That’s actually a different issue Shanna. Can you try setting messages to send on a separate request in Event Espresso > Messages > Settings?
If the above change does not help, please start a new topic and include information about your website (specifically the version of WordPress, Event Espresso, and PHP).
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AmritYoga2015
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June 14, 2017 at 9:03 am
Hi Shanna,
Actually it looks pretty similar:
transactions recorded!
emails sent!
nothing comes out in the logs, browser console or page output logs.
but last page did not redirected.
i use “authorize.net payment gayway” but i i made tests with others payments methods and the error continued.
after being messing around with wordpress for many hours it started working, try deactivating all plugins but “event expresso”, clear all cache and somehow it started working, them activated all plugins back again and keep working for me.
hope this helps.
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Josh
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June 14, 2017 at 9:23 am
@AmritYoga2015 do you have an object-cache.php file in the wp-content folder? If so, you’ll need to delete that file to prevent issues from happening. That’s documented here:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/#managedwphosting
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