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rittweger
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October 1, 2015 at 7:19 am
Hi There,
a lot of users get these alert when trying to register for a event:
Ihre Formulardaten können auf keine gültigen Registrierungen angewendet werden.
EE_SPCO_Reg_Step_Attendee_Information – process_reg_step – 657
Can you please tell me how we can handle with that, is there an issue?
Thanks a lot
Marcus
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Lorenzo Orlando Caum
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October 1, 2015 at 10:30 am
Hi there Marcus,
Generally when there are sporadic issues during registration checkout, we first look to see if there are an caching services running on the site. Examples include W3 total and WP super cache. Caching could also be running on the server level.
Are you aware of any caching services that are running?
—
Lorenzo
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rittweger
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October 2, 2015 at 12:55 am
Hi Lorenzo and thanks for the reply,
wordfence security is running on this site, but the cache function is disabled. There is no other caching service running on this site. I will check if there´s a service on server level.
Marcus
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Josh
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October 2, 2015 at 9:59 am
Can you post a link to the page where you start the registration so we can investigate?
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