Posted: February 1, 2024 at 10:51 am
If I’m logged in to WordPress as admin the registration for events works fine. However, when not logged in I get a “This registration step could not be completed” message on submitting the first step of the reg form (after ticket selection).
This appeared to be working fine until yesterday. I disabled all the caching on the server and in WordPress but still the same problem. I enabled debugging in WP but that didn’t seem to show anything.
That error usually means there is a fatal error being thrown which should be save in the server’s error logs.
Can you check the logs around the time of a registration and see if there are any errors from Event Espresso? (Your host will usually have a section to view errors in your control panel).
Or, if you add this to your site’s
It will save any errors to
okay, debug is enabled.
Hmmm, just to confirm you added it above the line that has:
Usually I advise using that snippet to replace the single line:
Yep, that’s what and where I have it in place – as the snippet provided
The Ajax request the checkout page uses is returning blank:
Thats not expected and with you saying it is only happening when logged out I’m guessing caching (I’m aware you’ve mentioned you’ve disabled all caching).
Have you made any changes on the site recently? Updates? New plugins? Hosting changes? Anything at all between when it worked and now.
That’s the thing – nothing has changed on the site – there was a WP auto update to 6.4.3, but I rolled that back to 6.4.2 in case that had anything to do with it.
I don’t know if our hosting provider has made any changes (it’s WPX who I think use Litespeed baked into the platform) – I’ll ask them if anything has changed.
I’ve checked with the hosting company (WPX) and they tell me nothing has changed on the server/hosting configuration.
We do have full back-ups so I guess rolling back might be an option
We rolled back the full site install to a previously known good point (previously we only rolled back the WordPress core – 1 version).
This appears to have resolved the issue – I’m guessing something possibly messed up with the WordPress auto-update, that couldn’t be resolved by only rolling back the core. We updated WordPress after the restore to 6.4.3 and everything still works as expected.
Hmmm, that’s a head-scratcher.
First post of a new day and already I’m lost as to why that would happen!
I’m glad its now working for you, but I don’t like ‘magic’ fixes like this as we don’t know what caused it, very odd!
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