Support

Home Forums Event Espresso Premium Registration Pending Payment : Primary Registrant not receiving email

Registration Pending Payment : Primary Registrant not receiving email

Posted: July 26, 2018 at 3:58 am


tnt-graphics

July 26, 2018 at 3:58 am

I have configured Event espresso plugin and follow the below procedure.

  • An event created with default registration status “Approved”.
  • Registration pending payment email template configured for primary registrant
  • No mail received for primary registrant
  • Payment method chosen was invoice payment
  • All other emails : Ticket Notice, Registration Approved are working fine

What would be the reason in not receiving the email? Is there any additional configuration required for the event processing?


Tony

  • Support Staff

July 26, 2018 at 4:07 am

Hi there,

What would be the reason in not receiving the email?

The reasons is #1 of your steps:

An event created with default registration status “Approved”.

With a default registration status of ‘Approved’, the registration status is not set to Pending Payment and does not trigger that email, its set to Approved so triggers that.

If you want the ‘Pending Payment’ email to trigger you need to set the Default Registration Status to ‘Pending Payment’.


tnt-graphics

July 30, 2018 at 3:18 am

Hi,

If we have chosen “invoice” as payment method logically status should be “pending payment” and pending payment e-mail should be triggered.

Our requirement is to send the pending payment mail in case of invoice payment method. Is it possible with Event espresso. Or do we need to customize the email method? Please feedback.

Thanks


Tony

  • Support Staff

July 30, 2018 at 4:13 am

If we have chosen “invoice” as payment method logically status should be “pending payment” and pending payment e-mail should be triggered.

That is the logical step, and indeed is how Event Espresso works by default, but not when you set the Default Registration Status to Approved, from your original post:

An event created with default registration status “Approved”.

May I ask why are you setting the DRS to ‘Approved’, if you don’t want offline registrations to be approved?

Our requirement is to send the pending payment mail in case of invoice payment method. Is it possible with Event espresso. Or do we need to customize the email method? Please feedback.

As mentioned above if you want the ‘Pending Payment’ email to trigger you need to set the Default Registration Status to ‘Pending Payment’.

Online payments made using a payment method will automatically update to Approved when payment is made, when an offline payment method is selected the registration status will be set to ‘Pending Payment’ and that email will be triggered.

The support post ‘Registration Pending Payment : Primary Registrant not receiving email’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 4 months, 2 weeks ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!