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tnt-graphics
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July 26, 2018 at 3:58 am
I have configured Event espresso plugin and follow the below procedure.
- An event created with default registration status “Approved”.
- Registration pending payment email template configured for primary registrant
- No mail received for primary registrant
- Payment method chosen was invoice payment
- All other emails : Ticket Notice, Registration Approved are working fine
What would be the reason in not receiving the email? Is there any additional configuration required for the event processing?
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Tony
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July 26, 2018 at 4:07 am
Hi there,
What would be the reason in not receiving the email?
The reasons is #1 of your steps:
An event created with default registration status “Approved”.
With a default registration status of ‘Approved’, the registration status is not set to Pending Payment and does not trigger that email, its set to Approved so triggers that.
If you want the ‘Pending Payment’ email to trigger you need to set the Default Registration Status to ‘Pending Payment’.
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tnt-graphics
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July 30, 2018 at 3:18 am
Hi,
If we have chosen “invoice” as payment method logically status should be “pending payment” and pending payment e-mail should be triggered.
Our requirement is to send the pending payment mail in case of invoice payment method. Is it possible with Event espresso. Or do we need to customize the email method? Please feedback.
Thanks
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Tony
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July 30, 2018 at 4:13 am
If we have chosen “invoice” as payment method logically status should be “pending payment” and pending payment e-mail should be triggered.
That is the logical step, and indeed is how Event Espresso works by default, but not when you set the Default Registration Status to Approved, from your original post:
An event created with default registration status “Approved”.
May I ask why are you setting the DRS to ‘Approved’, if you don’t want offline registrations to be approved?
Our requirement is to send the pending payment mail in case of invoice payment method. Is it possible with Event espresso. Or do we need to customize the email method? Please feedback.
As mentioned above if you want the ‘Pending Payment’ email to trigger you need to set the Default Registration Status to ‘Pending Payment’.
Online payments made using a payment method will automatically update to Approved when payment is made, when an offline payment method is selected the registration status will be set to ‘Pending Payment’ and that email will be triggered.
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