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Max Bloch
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February 17, 2016 at 11:12 am
Hi,
I have a testevent, which sends me an email if someone buys a ticket via stripe or via invoice.
Now, I wanted to switch the “real” events to live and switched the ticket selector for these events to “on”.
Now, the customer gets his normal mails –> this is ok.
But I do not get my mail about the pending registration payment.
This is really strange because it is working for the testevent but not for the real ones…
Could you please help?
Regards!
Max
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Lorenzo Orlando Caum
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February 17, 2016 at 12:50 pm
Hi Max,
By default, the event admin (event author) and the registrant receives a copy of the registration pending payment email.
Could you check to see if it arrived in your spam or junk mail folder?
If it did, then a transactional email service like Send grid or Postmark app can help:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Also, what is the shortcode that is set for the TO field if you go to Event Espresso –> Messages –> Registration approved and click on the event admin recipient?
Here is an example:
http://cl.ly/0v1e302T3X0K
—
Lorenzo
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Max Bloch
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February 17, 2016 at 2:34 pm
No, spam-foulder is empty. This couldn´t be the reason because it works at the testevent. It is just not sending the message at 2 of 3 events.
It has to refer to the single event….
Do I have to update anything, when I´m creating a new events or switch the ticket selecter to “on”. Such as the “update” of the permalinks-structure in wordpress which is somtimes needed?
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Max Bloch
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February 17, 2016 at 2:47 pm
Or is it maybe possible to switch the mail off for special categories?
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Tony
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February 18, 2016 at 3:32 am
Do I have to update anything, when I´m creating a new events or switch the ticket selecter to “on”.
If you have ‘Display ticket selector’ set to ‘No’ within the event options – http://take.ms/vDYz6
Then user’s can not register onto your events through EE and will not receive any emails from EE.
Such as the “update” of the permalinks-structure in wordpress which is somtimes needed?
If there is a problem with your permalinks usually the events would should 404 not found, it should not effect the emails.
Or is it maybe possible to switch the mail off for special categories?
No.
Do you have custom message templates are are you using the default ones?
Can you link me to one of your events you have this problem with please.
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Max Bloch
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February 18, 2016 at 3:49 am
Of course I set the ‘Display ticket selector’ set to ‘Yes’.
How should the registrate them without the ticket selector?
Again: The problem is, that at a few events, just the registration pending payment-message is not sending to the event-admin. But it is sending to the first registrant.
At my testevent it does both, at the real ones not. Of course i had to set display-ticket-selector of the real events to “No”, now, because this message to the event-admin is a important part of our workflow. By the way, the sending invoice is also working.
Everything works like at the testevent except this one mail to the event-admin.
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Max Bloch
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February 18, 2016 at 3:55 am
Here you can see, that the mail should arrive also the event-admin….
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Tony
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February 18, 2016 at 4:10 am
Can you answer this please:
Do you have custom message templates or are you using the default ones?
Who created the ‘real’ events?
By default Event Espresso sends the Event admin emails to the event authors email address. This is the email address of the user account that is set as the event author – http://take.ms/IyQcz
If everything else is working as expected, it could just be that the event admin emails are not being sent to the email address you are expecting them to. IE The event author email.
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Max Bloch
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February 18, 2016 at 4:13 am
Yeeeess! The Author was the problem!!! Thanks a lot!
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Tony
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February 18, 2016 at 4:19 am
Its also possible to set all of the Event Admin message contexts to send to the Primary Contact Email set within Event Espresso -> General Settings.
You edit each Event Admin context and set the TO field to use the [CO_EMAIL] shortcode, like this – http://take.ms/VFYXq
You’ll need to do that manually for ALL event admin emails, but that means regardless of who creates the events the emails always go to the same address.
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